At Helfi Helfi Marketplace, we strive to ensure customer satisfaction with every purchase. Our return policy is designed to provide flexibility while accounting for the nature of the products we sell.

• Eligible Products: Most non-grocery, durable products (e.g., reusable kitchenware, clothing, home goods) are eligible for returns within 60 days from the date of delivery.

• Condition: Products must be unused, in their original packaging, and in the same condition as received.

• Process:

  1. Contact our customer service team at support@ecoproductsmarketplace.com to initiate a return.

  2. Provide your order number and reason for return.

  3. Receive a return shipping label (if applicable; return shipping costs may be covered for defective items).

  4. Ship the product back within 7 days of receiving the return authorization.

• Refund: Once the return is received and inspected (typically within 5 business days), a refund will be issued to the original payment method. Refunds exclude original shipping costs unless the item was defective or incorrect.

• Non-Returnable: Grocery products, including fresh produce, dairy, and other perishable food items, are not eligible for the 60-day return policy due to their perishable nature and health/safety regulations.

• Exceptions: If a grocery product is damaged, defective, or incorrect upon delivery, please contact us within 48 hours of receipt. We will arrange for a replacement or refund after verification (e.g., photos of the issue).

• Money-Back Guarantee: For defective or incorrect grocery items, we offer a full refund or store credit, provided the issue is reported within 48 hours.

• Eligible for Returns: Products with a long shelf life (e.g., canned goods, dried foods, or other non-perishable groceries with an extended expiration date) may be eligible for returns within 60 days, provided they meet the following criteria:

  • The product is unopened and in its original, sealed packaging.

  • The product has not exceeded its expiration date.

• Inspection: Returns for long shelf-life products will be inspected to ensure compliance with return conditions.

• Money-Back Guarantee: If approved, a full refund will be issued to the original payment method within 5 business days of receiving the return. Alternatively, customers may opt for store credit.

• Non-Returnable Items: Personalized items, custom orders, or products marked as "final sale" are not eligible for returns unless defective.

• Defective or Incorrect Items: For all products (including groceries), if an item is defective or incorrect, we will cover return shipping costs and provide a full refund or replacement.

• Contact Us: For any questions or to initiate a return, reach out to our team at support@ecoproductsmarketplace.com or call +44 20 1234 5678.

We value your trust and aim to make your shopping experience seamless and sustainable!