Cookie Policy

Seller Guidelines

1. Compliance and Responsibility

• Ensure all products meet the requirements of the General Product Safety Regulations 2005 and other applicable UK safety laws.
• Provide accurate, complete descriptions, including safety instructions and warnings.

2. Prohibited Products

• Counterfeit, stolen, or hazardous items are banned.
• Restricted items (e.g., unlicensed health products) are not allowed.

3. Returns and Refunds

• Process approved return requests promptly.
• Comply with HelfiHelfi’s Return and Refund Policy.

4. Product Authenticity 

   Sellers must verify and maintain the authenticity of their products. Documentation may be requested.

5. Enforcement 

   Violations may result in warnings, account suspension, or termination.

Buyer Guidelines

1. Responsible Usage

• Use products as intended and follow all safety instructions.
• Consult professionals before using health-related products.

2. Honest Reviews

• Reviews must be accurate and respectful. Offensive or irrelevant content will be removed.

3. Return Responsibilities

• Ensure returned items meet eligibility criteria.
• Package items securely to prevent damage in transit.