Refund and Returns Policy

1. Return Eligibility

• Returns are accepted if items:
• Are unopened, unused, and in original packaging.
• Are not excluded (e.g., perishable or custom items).
• Are defective or damaged upon delivery.
• Returns for hygiene products (e.g., toothpaste) are accepted only if unopened and unused.

2. Timeframe for Returns

Return requests must be initiated within 30 days of delivery unless otherwise stated by the seller.

3. Return Process

• Submit a return request through your account or [email address]. Include photos of the item, packaging, and proof of purchase.
• Once approved, return the item within 7 days using the provided instructions.

4. Refunds

Refunds are processed within 7 days of receiving and inspecting the returned item.

Refunds may be denied or reduced if:

• The item is damaged, used, or incomplete.
• Return conditions are not met.

5. Seller Responsibility

Sellers must honor valid return requests. Failure to comply may result in account penalties.